Pause & Resume

Last changes: 05-12-2021

General Details

This feature is strategic for the integrating merchants, as it offers an additional option to present to the end customers willing to cancel their Subscription; as in many cases pausing the subscription for a specific period (e.g 2 months) and resuming it at a later stage is more appropriate than forcing the user to cancel their Subscription definitely if they want to stop the billing of their payment instrument. 
This would enable to present a better user experience for the customers and even achieve a better customer loyalty.

 

How to Pause a Subscription?

Please note that only the active Subscriptions could be paused.
Pausing a subscription could be simply achieved by calling our API and updating the status of the Subscription from "active" to "paused".

How to Resume a Subscription?

You could simply resume a Subscription by calling our API and updating the status of the Subscription from "paused" to "active".
Please note that our system is taking into consideration the period in which the Subscription was active, before it was paused, in order to take it into consideration in the first billing cycle following the resume.